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Changing your mind

Thank you for purchasing A J Ludlow colours. We hope that you enjoy using them. If for any reason you are not entirely satisfied then please let us know.


Here’s how we can help…

Amending or Cancelling an Order

If you'd like to amend or cancel a recently placed order please contact our Customer Service Team on 01763 243554. We are all happy to help you.

Amendments to an order can be made right up until the point we despatch the order but once an order has been despatched we cannot amend or cancel it.

Damaged or Incorrect Items

If you've received an order that contains damaged goods or is missing an item, please get in touch within 14 days (or 7 days for shortfalls) so that we can rectify the situation.

The quickest way to resolve the problem is by telephoning us on 01763 243554. You can also send an email to admin@ajludlow.co.uk

We will replace missing or damaged products without further charge and do everything we can to put it right for you as quickly as possible.

Returning Unwanted Items

If you've ordered an item that turns out to be unsuitable, you have 14 days from receipt of your goods to let us know. We are happy to refund unused goods that have been returned to us in original, re-sellable condition. We will refund the item in full when we receive it back at our warehouse.

Please note we will not refund the postage for unwanted items that have been returned.
 

Product Returns should be sent to the following address with the original shipping document received:

Returns Department
A J Ludlow Ltd 
4 Heath Avenue 
Royston 
Hertfordshire 
SG8 9DB